FAQs

What are the specs for the PurrShelf?

Each shelf measures 29.5” wide X 12” deep X 52” high and weighs approximately 60lbs. It comes equipped with a wall-mount anti-tip mechanism to securely attach to any wall for safety and security. The body of PurrShelf is made from durable MDF fiberboard with a scratch resistant finish (think flat-packed furniture). The carpet material is a durable polyester blend and can be spot cleaned with fabric detergent and warm water. The panels will show wear at different rates depending on how many cats you have and how ferocious they are. They are designed to be replaced once worn out.

Does the PurrShelf require assembly?

PurrShelf will arrive flat packed in a brown box. Assembly is required, typically taking no more than 30-minutes following the included detailed set of instructions. The as-shipped box weighs approximately 80 lbs and measures 52” X 12” x 10”. We recommend having a friend help with carrying the box and assembling the PurrShelf.

What is your return policy?

30 Day No Questions Guarantee. If for any reason you are not 100% satisfied with your purchase please contact customer support for a full refund. Refunds must be processed within 30 days of receipt of your order, shipping and handling fees are not refundable. Refunds will be processed upon receipt of all original parts of the PurrShelf in a single shippable box. Please contact customersupport@purrproducts.com for a return request and shipping information.

What is your shipping policy?

We are pleased to offer free UPS Ground shipping anywhere within the continental 48 states. Once you place your order please allow for 1-2 business days to receive email confirmation of your order and tracking information. If for any reason during the order process you need assistance please contact customer support via customersupport@purrproducts.com

Is there a warranty?

PURR takes great pride in providing a quality product that you and your cat will love; we are happy to offer a 1-year manufacturer's warranty for any defective workmanship. Please contact customersupport@purrproducts.com. If your order arrives damaged please contact customer support immediately.  It is the nature of cat scratching to wear out the carpet panels, Purr does not offer any extended warranty on the carpet panels. To order new replacement panels simply visit the Purr Products homepage.